Completed order expires after a certain amount of time has passed. A completed order cannot be modified via completed order actions after it has expired.
A completed order's expiry time depends on its order type, refund status, and contents.
A completed standard order will expire when the first of the following conditions is met:
- The order has been fully refunded, or
- For ticket orders, the latest showtime (with non-cancelled tickets) has ended, or
- For in-seat delivery orders with no tickets, the end time of the delivery session has passed, or
- 12 hours have passed since the order was collected (applies to food and beverage only orders, or ticket orders where only the tickets have been cancelled), or
- A configurable number of days has passed since the order was completed
Completed child orders inherit the expiry time of the linked parent order.
Completed gift shop orders expire immediately upon completion as you cannot perform any completed order actions (e.g., self-service refunds) on a gift store order.
Completed subscription orders expire immediately upon completion as you cannot perform any completed order actions (e.g., self-service refunds) on a subscription order.