Recurring subscriptions

A recurring subscription entitles a member to ongoing subscription benefits, with billing occurring at regular intervals.

Recurring subscription lifecycle

Subscription purchased
Cancelled
Hold period started
Hold period ended
Billing error occurred
Payment successful
Maximum billing attempts reached
Cancelled
Reactivated
Cancelled
Future subscription purchased
Final billing period ended
Active
Final billing period
On hold
Billing error
Frozen

Purchase

An eligible member may purchase a recurring subscription via a subscription purchase order with a recurring subscription billing option.

See Purchasing a subscription for more information.

Billing

Billing occurs at regular intervals, determined by the recurring subscription billing option.

Repeated billing errors will cause the subscription to become frozen. A member may reactivate their frozen subscription by resolving the billing error.

A member may update their payment card or switch to Vista recurring billing at any time for future billing cycles.

Hold periods

A member may initiate a hold period to temporarily pause billing and their subscription benefits.

Changing to another subscription

A member with a recurring subscription may change to a new subscription by purchasing a future subscription after their minimum contracted term has ended.

Cancellation

A recurring subscription may be cancelled after its minimum contracted term has ended.